Those of you who know me are probably aware that we are quite fond of Walt Disney World, and of the Disney character that best represents its spirit and magic: Tinker Bell.
My interest goes well beyond the vacations we’ve taken there over the years, and the cruises we’ll be taking – next month on the Disney Wonder and, later, on the Disney Magic.
As a frequent Disney Guest, I’m always amazed at how each Cast Member lives out and exceeds the company’s core values and mission statement. It’s no wonder there is usually a waiting list for courses on customer service and leadership offered by the Disney Institute, and why some of the most successful companies and organizations in the world send their employees there to learn "The Disney Way."
I’ve also become interested in the history of Walt Disney World, especially after taking the “Backstage Magic” tour last year. We were even more impressed by the operational excellence that Guests never see unless they get behind (and, yes, under) the scenes during one of these tours.